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VoIP Features

With a web-based system administration portal, you have access to a wide array of features to configure and customise your hosted VoIP phone system. While not every VoIP for business system is created equal, the partner brands of Excel Telecommunications Network provide a powerful and flexible business tool, with a complete set of advanced features to streamline your business communications.

Access anywhere
You can use your hosted service in your office, at home or even in the airport lounge.

Call hold
Place call on hold.

3 Way conferencing
Bring another party into the conversation.

Pickup groups
Allocate users into groups and pickup each other’s unanswered calls.

Hunt groups
Get calls answered by forwarding to a group, with a voicemail to collect any missed calls.

Custom CLI presentation
Present a unified image by setting your displayed CLI on a per user basis.

Time based calling profiles
Set office, queue or user work times and automatically redirect calls out of hours.

Call transfer
Transfer calls between your extensions.

Conference Bridge
Save money on your current conferencing solution by bringing it in-houser.

Message waiting indication
Message waiting indications to visually let you know when a voicemail is waiting for you.

Call forwarding
Forward any number on your PBX to any other number.

Call recording
Enable all your calls to be easily recorded and retrieved as and when you need them.

Call switch
Switch devices mid conversation.

Speed Dial
Speed dial allows for quick access to commonly dialled numbers

Address Book
Store phone numbers, names and addresses. Upload via csv file or enter manually.

Fax 2 email
Have faxes sent to a number emailed to a designated email address.

Automated Attendant
Get your customers through to the correct department with Auto Attendant.

User voicemail
Save upto 10 greetings and collect you from any registered device or an email address.

Group voicemail
Set up group voicemails for your departments so all users can listen to voicemails.

Voicemail 2 email
Voicemails delivered to an email address.

CDR reports per extension
Keep track of where your calls are going and who is making and answering them.

Subscriber Features

  • Extension Number and Name
  • Location
  • Voicemail including email notification
  • No Answer / Signed Out redirect
  • User defined Call Forwarding Busy / No Answer / Always
  • CLI presentation
  • Time Profiles
  • Call Recording

Subscribers can login from multiple devices. A call simultaneously delivered to the mobile application (BRIA), desk phone and PC Client, can be answered from which ever device is most convenient.

VoIP Terminology

While there are many acronyms and terms associated with VoIP, here is a list of the basics you may frequently see when using a VoIP phone system.

ATA - Analog Telephone Adaptor
An Analog Telephone Adaptor is a device that converts audio, data and video signals into Internet Protocol (IP) packets that can then be sent over the Internet.

Bandwidth refers to how much data can be transferred during a given time period. 

A codec converts a data stream to be delivered, received, used, stored or encrypted. Codecs are especially useful for video streaming and conferencing. Codecs are so called because they both COmpress or DECompress and encode or decode data packets.

IP Address
An Internet Protocol (IP) address is a fixed or dynamic number required for every internet connected device.

As data load increases and decreases, routers on the Internet can create slightly different times that individual packets take to travel from one point to another point. This variation in time is known as jitter.

The time it takes for a packet to reach its destination. Higher delay times can be an issue, especially for VoIP, where voice delay can be recognized with latency higher than 150 milliseconds. Higher than 500 milliseconds and the conversation is going to be very problematic.

A packet is a logically grouped unit of data. Packets contain the information to be transmitted as well as information regarding the originator, destination, and synchronization.

Private Branch Exchange (PBX)
A Private Branch Exchange (PBX) system replaces the traditional telephone switchboard with a private telephone network exchange. PBX phone systems offer additional features such as caller greetings, conference calling, call holding or extension routing.

SIP Trunking
Session Initiation Protocol Trunking is the use of VoIP to facilitate the connection of typically a PBX to the Internet, where the Internet replaces the conventional telephone trunk, allowing a business to communicate with traditional PSTN telephone subscribers by connecting to an ITSP (Internet Telephony Service Provider).

A softphone is software for desktop, laptop or tablet computers that provides a functional Voice over Internet Protocol (VoIP) telephone service. Softphones receive inputs from a microphone and outputs through the computer’s speakers or a set of headphones. 

Unified Messaging (UM)
UM is a term that refers to integrating different electronic messaging and communications media (email, SMS, fax, voicemail, video messaging, etc.) technologies into a single interface, accessible from a variety of different devices.